Warranty

Last updated: September 17, 2026

Limited Lifetime Warranty

Every Loft Masculino piece is covered by a limited lifetime warranty against manufacturing defects and against defects in the quality of its materials, for as long as you own the piece.

1. What is covered

• Casting and finishing defects in the metal, such as porosity or cracks;
• Clasps and closures that fail under normal use;
• Stones that loosen or fall out because of a faulty setting;
• Metals and gemstones that do not match the description on the product page and on your Certificate of Authenticity.

2. What is not covered

• Plating of any kind (white rhodium, black rhodium, yellow gold or rose gold). Plating wears naturally with use and is not covered;
• Normal wear, scratches and surface marks from daily use;
• Breakage of links, chains or bracelets, whatever the cause. We will repair these pieces at no charge, with shipping in both directions paid by you (see section 5);
• Damage from impact, drops, crushing or misuse;
• Damage from chemicals, perfume, chlorine, seawater, cosmetics or abrasive cleaning products;
• Natural tarnishing of sterling silver;
• Stones lost or damaged by impact or wear;
• Loss or theft;
• Pieces repaired, resized or altered by anyone other than Loft Masculino.

3. How to make a claim

1. Email assessoria@loftmasculino.com with your order number, a description of the issue and clear photos or a video.
2. We will review your request and tell you whether the issue appears to be covered.
3. If we ask you to send the piece, we will send you shipping instructions. Please include your Certificate of Authenticity.

4. Resolution and shipping costs

If we confirm a covered defect, we will repair the piece or, if repair is not possible, replace it with an identical or equivalent piece of the same value, at no cost to you. In that case, we cover shipping in both directions. If the inspection shows the issue is not covered, the shipping costs are yours, and we will offer a paid repair quote for your approval. Any import duties or taxes charged by your country on the returning piece are the customer's responsibility.

5. Care services

We can clean and polish your piece, or repair a broken link, chain or bracelet, at no charge, with shipping in both directions paid by you. Broken pieces are repaired, not replaced. Polishing removes a small amount of metal. Re-plating and other restorations are available for a fee on request.

6. Your statutory rights

This warranty is in addition to, and does not limit, your statutory rights. Customers in the European Union and the United Kingdom have legal rights when goods are faulty or not as described, including repair, replacement or a refund, regardless of this warranty. Customers in the United States may have additional rights that vary from state to state.

Questions? Email assessoria@loftmasculino.com or WhatsApp +55 11 95320-7039.