Shipping Policy

Last updated: September 17, 2026

Every Loft Masculino piece is handcrafted in our atelier in Brazil and shipped directly to you. This policy explains how and where we ship, how long it takes and what you may need to pay on arrival.

1. Destinations

We ship to the countries available at checkout. If your country is not listed, please contact us at assessoria@loftmasculino.com.

2. Shipping cost and carriers

Shipping is free on every order. Orders are sent by DHL Express or UPS Express, fully insured and with real-time tracking. A signature may be required on delivery.

3. Production and dispatch

Many of our pieces are made to order. The production time for each piece is shown on its product page; it starts once your payment is confirmed. As soon as your order ships, you will receive an email with your tracking number. Delivery times depend on the destination and on customs clearance and are estimates, not guarantees.

4. Customs duties and import taxes

Our prices do not include import duties, taxes (such as VAT or GST) or customs fees. Orders are shipped from Brazil, and any charges applied by your country are the responsibility of the customer, who acts as the importer. The carrier may contact you to collect these charges before or at delivery. Amounts are set by your local authorities, and we are unable to estimate, pay or refund them.

If you refuse or do not collect a shipment because of these charges, the parcel will be returned to us. In that case, the return shipping cost and any charges incurred will be deducted from your refund.

5. Shipping address

Please make sure your shipping address is complete and correct. Changes can be requested by email before your order ships. Once dispatched, changes depend on the carrier and cannot be guaranteed. If a parcel is returned to us because of an incorrect address or a failed delivery, we will contact you to arrange reshipment, which will be charged at cost.

6. Lost or damaged parcels

Every shipment is insured by us until it is delivered; the risk of loss passes to you on delivery. If your parcel arrives damaged, please keep the packaging and email us photos within 48 hours of delivery. If tracking stops updating or your parcel appears lost, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost or damaged in transit, we will send a replacement or issue a full refund.

7. Contact

Email assessoria@loftmasculino.com or WhatsApp +55 11 95320-7039.